Reset Password Walkthough

Resetting Your Password: Step-by-Step Guide

If you need to reset your login password for your payment gateway account, follow these steps:

1. Go to the login page of the Merchant Administration: https://pay1.plugnpay.com/admin/

2. Click “Reset Password.”

3. Enter your account information:

   • Email Address: Your primary contact email associated with your account.

   • Login Username: Your account username (all lowercase).

4. Submit your request by clicking Submit Password Request.

5. Check your email.

   • If the information matches your account, you will receive a password confirmation email within a few minutes.

   • Click the confirmation link in the email to proceed.

6. Receive your temporary password.

   • This password is case sensitive. Keep it safe for login.

7. Log in with your temporary password:

   • Return to the login page: https://pay1.plugnpay.com/admin/

   • Enter your username (all lowercase) and the temporary password exactly as provided (do not copy and paste for best results).

   • Click Log In.

8. Set a new password:

   • You will see a screen prompting you to change your temporary password.

   • Enter the temporary password in Current Password.

   • Choose a new password (case sensitive) that you haven’t used in the last 12 months.

     • If you have problems, use only letters (upper & lower case) and numbers. Avoid spaces, punctuation, or special characters. Some users have issues with non-alphanumeric characters.

     • Ensure it is at least 12 characters long.

   • Enter the new password again in Confirm Password.

   • Click Submit.

9. Troubleshooting:

   • If your new password is rejected, check the error message and repeat the last step with corrections.

10. Completion:

    • Once accepted, you will be logged out automatically.

    • Log in again using your username (all lowercase) and your new password. Your new password is now active.