How to Process a Return

To process a return for a transaction, follow these steps:

1. Log in to the PlugnPay Web Admin Portal:
    https://pay1.plugnpay.com/login
2. Go to Transaction Administration:
   Click the Transaction Administration link.
3. Search for the transaction:
   • In the Card Queries, Void, Return section, set the First Day to the transaction date (or earlier) and the Last Day to any date after the transaction.
   • Optional: Enter additional information, such as the orderID, to narrow your search.
   • Click Submit Query.
4. Select the transaction:
   • A table will display all transactions matching your search.
   • Locate the transaction you want to return.
   • Click the orderID link for that transaction.
5. Process the return:
   • On the transaction details page, locate Mark Transaction as Return.
   • Verify that the amount is correct (default is the total transaction amount).
   • Click Do Return.
6. Confirmation:
   • You will see the message: “Your return has been inserted in the batch database.”
   • This confirms that the return has been successfully processed.