How to process a Void

To process a void follow these steps:

1. Log in to your PlugnPay web admin portal (https://pay1.plugnpay.com/login)

2. Click on the 'Transaction Administration' link.

3. The top section 'Card Queries, Void, Return' will allow you to look up the transaction that you want to void.

Only authorizations or returns that have not yet been sent for settlement (i.e. having a 'postauth' with a status of 'success' or a return with a status of 'success') can be voided.

This can be done by setting the 'First Day' field to the day the transaction was processed (or a date before it) and the 'Last Day' field to any day after the date the transaction was processed. Additional information may be entered to narrow down the search to the specific transaction (such as the orderID of the transaction) otherwise all transactions in that date will be displayed in the resulting table.

Click the 'Submit Query' button.

4. A table will be generated displaying all transactions that match the previous search parameters entered. Locate the transaction in the table that you want to return. The column for 'orderID' will be a link. Click on the link for the orderID of the transaction that you want to return.

5. The resulting page will show more details for that specific transaction. Locate the option 'Void Transaction (unmark)'

Click on the 'Void Transaction' button.

This will process a void of the transaction. You will see a message stating '[orderID] has been successfully voided.'