How to Process a Void

To process a void, follow these steps:

1. Log in to the PlugnPay Web Admin Portal:
   https://pay1.plugnpay.com/login

2. Go to Transaction Administration:
   Click Transaction Administration.

3. Search for the transaction:

   • In the Card Queries, Void, Return section, set First Day to the transaction date (or earlier) and Last Day to any date after the transaction.

   • Optional: Enter additional details, such as orderID, to narrow your search.

   • Important: Only authorizations or returns that have not yet been sent for settlement can be voided
     (i.e., a postauth with a status of “success” or a return with a status of “success”).

   • Click Submit Query.

4. Select the transaction:

   • A table will display all transactions matching your search.

   • Locate the transaction you want to void.

   • Click the orderID link for that transaction.

5. Process the void:

   • On the transaction details page, find Void Transaction (unmark).

   • Click Void Transaction.

6. Confirmation:

   • You will see a message: “[orderID] has been successfully voided.”

   • This confirms that the transaction has been voided.